RESERVATION TERMS & CONDITIONS

1. CHECK IN:

Check in starts after 14:00
For Late check in after 21:00 an additional tax of EUR 10 shall be paid.
Early check in is subject to availability. The price for an early check in between 10:00 and 14:00 is half a day rent. The price for an early check in before 10:00 is a whole day rent.

2. CHECK OUT:

Check out time is until 11:00
Late check out is only subject to availability. Check out after 11:00 a.m. shall be charged. For check out until 14:00 half a day rent must be paid. For check out after 14:00 a whole day needs to be paid.
The apartment needs to be left in neat and clean condition!

3. RESERVATION AND PREPAYMENT

After booking an apartment a prepayment of 30% of the amount is required not later than 3 days after booking an apartment. 50% prepayment is required for New Year's reservations.
In case of cancellation or change of period, the advance payment is NON-refundable.
The whole stay is payable prior to or during check-in.
The amount paid for the rent of the apartment is not refundable.
The monthly price concerns a 30 days period

4. EXTRA BEDS

Baby crib and baby high chair can be provided upon request free of charge upon request.
All children under 5 years stay free of charge when using existing beds/sofa.
The price of an extra bed/sofa bed is 15 euro per day.

5. EQUIPMENT IN THE APARTMENTS

After a careful selection– you can find in all our apartments the necessary standard equipment for your convenient stay. If you require additional equipment we will be happy to tell you where you can find and buy it.

6. OTHER

An apartment can be booked for one night - only a few days prior to arrival.
In case of one day stay 10 EUR cleaning fee applies.
А minimum stay of 5 nights is required for New Year's Eve. 50% prepayment is required for New Year's reservations.
For reservations of 7 nights or more, there is one complimentary housekeeping per week. Additional cleaning service can be ordered – the price is 15euro for studio and one bedroom apartment; 20 euro for two bedroom apartment; 30 euro for 3 and 4 bedroom apartments.
In case of an emergency unlocking the apartment by an employee of Sara Tours a charge of 15 euro shall be applicable. In case of a forgotten key on the door and needing locksmith services - the guest shall have to pay the amount requested by the locksmith to open the door (roughly 55euro)
If necessary, a reserved apartment can be changed to a similar or a higher category one on the same address.

7. DAMAGES & DISORDERS

SaraTours Ltd undertakes to remove at its own expensе any disorders derived from the normal use of the residence. Any other disorders and damages caused by Tenant’s fault shall be at tenant’s expense before checking out.

8. NOISE AND PARTIES/ GATHERINGS

Any loud noise, gatherings, parties, stag and hen parties are strictly forbidden in our apartments.
To your convenience, we kindly ask you to respect and observe Bulgarian laws and, accordingly, to avoid disturbing your neighbours.
Please, do not make noise in the apartment suit between 22:00 и 08:00a.m.

9. SMOKING is strictly forbidden in all our apartments

10. PETS